Responsible Gaming
at d baje
Gambling at d baje is meant to be an enjoyable form of entertainment — not a source of stress, financial harm, or personal difficulty. We take our duty of care to every player seriously and provide a full suite of tools to help you stay in control. This page explains your options and how to get help if you ever need it.
Set daily, weekly, or monthly deposit limits to keep your spending within a budget you are comfortable with. Limits take effect immediately and can be reduced at any time.
Take a short break from gambling for 24 hours, 7 days, or 30 days. During a time-out period, your account is suspended and no deposits or bets can be placed.
If you feel you need a longer break, d baje offers self-exclusion for 6 months, 1 year, or permanently. During exclusion, your account is fully locked and you cannot re-register.
Enable session time reminders so that d baje notifies you of how long you have been playing. This helps you stay aware of the time you spend on the platform.
You can opt out of all promotional emails, SMS alerts, and bonus notifications at any time. Removing promotional triggers can be an important step if gambling advertising affects your behaviour.
Our player support team is available around the clock, every day of the year. If gambling is causing you distress, contact us directly and we will help you activate the right protective tool immediately.
What Is Responsible Gaming?
Responsible gaming refers to the set of practices, tools, and mindsets that allow players to enjoy gambling as a leisure activity while staying fully in control of their time and money. At d baje, we believe that gambling should always be a choice — something you do for enjoyment, within means you can afford, and never as a way to chase losses or escape from stress.
The principles of responsible gaming are straightforward: play with money you can afford to lose, set limits before you start, treat wins as a bonus rather than an expectation, and stop when it stops being fun. d baje is designed to support these principles at every step of the player journey.
We recognise that for a small number of players, gambling can develop into a problem that affects their finances, relationships, and mental health. This is not a character flaw — problem gambling is a recognised condition, and it is one that responds well to early intervention. d baje is committed to making that intervention as easy and accessible as possible for every player on our platform.
d baje implements a comprehensive responsible gaming framework that includes age verification, deposit and loss limits, session time controls, time-out periods, and full self-exclusion options. All of these tools are available free of charge to every registered player and can be activated at any time without penalty.
Age Restriction and Verification
d baje operates on a strict 18+ only policy. Gambling is an adult activity and is not appropriate for individuals under the age of 18 under any circumstances. By registering on d baje, you confirm that you are at least 18 years of age and that all information you have provided is accurate.
We enforce this policy through a mandatory age verification process. Before any withdrawal can be processed, and as part of our standard Know Your Customer (KYC) procedure, all players are required to submit valid government-issued identity documentation confirming their date of birth. Accepted documents include:
- National Identity Card (NID) issued by the Election Commission of Bangladesh
- Valid passport with photograph and date of birth
- Birth registration certificate (where accompanied by a secondary photo ID)
Any account found to belong to a player under the age of 18 will be immediately suspended, all deposits returned where possible, and any winnings forfeited. We take underage gambling extremely seriously and will refer any confirmed case to the appropriate authorities.
Deposit Limits
One of the most practical tools d baje offers for responsible gaming is the ability to set a personal deposit limit. This feature allows you to cap the total amount you can deposit into your account over a defined period, giving you a firm financial boundary that the platform will enforce on your behalf.
You can set deposit limits across three timeframes:
Daily Limit
Sets the maximum amount you can deposit within any single 24-hour period. Resets at midnight BST each day.
Weekly Limit
Caps your deposits over a rolling 7-day window. Useful for players who prefer a broader budget view.
Monthly Limit
Controls your total deposits over a 30-day calendar month. Ideal for longer-term financial planning.
Reducing a limit takes effect immediately — the moment you save a lower limit, it applies. Increasing a limit is subject to a mandatory 7-day cooling-off period before the higher limit comes into force. This deliberate friction is designed to prevent impulsive decisions to spend more.
To set or adjust your deposit limit, log in to your d baje account, navigate to the Account Settings section, and select Responsible Gaming. If you encounter any difficulty, contact [email protected] and our team will apply the limit on your behalf within one hour.
Time-Out and Cooling-Off Features
Sometimes you simply need a break. A time-out is a short-term account suspension that you can activate instantly whenever you feel that your gambling habits are getting ahead of you. During a time-out, your d baje account is fully suspended — you cannot log in, make deposits, or place any bets.
d baje offers the following time-out durations:
- 24-Hour Time-Out: A one-day break. Activates immediately upon request and expires automatically the following day.
- 7-Day Time-Out: A one-week cooling-off period. Suitable if you have noticed a pattern of problematic play over a week or more.
- 30-Day Time-Out: A full calendar month away from the platform. Provides substantial distance from gambling triggers and habits.
During any active time-out period, d baje will suspend all promotional and marketing communications to your registered mobile number and email address. Your account balance is safely held and will be accessible once the time-out expires or, if you request a withdrawal, our support team will process it promptly.
In addition to full time-outs, d baje offers session reality check reminders. You can configure your account to display a notification after every 30, 60, or 90 minutes of continuous play, reminding you of how long you have been active and prompting you to decide whether to continue or take a break. This feature is particularly useful for players who find that time passes quickly during gaming sessions.
Self-Exclusion
Self-exclusion is a formal commitment to stop gambling on d baje for an extended period. It is the most powerful protective tool available and is intended for players who feel that gambling is causing real harm to their lives, finances, or relationships. We encourage any player who is in doubt about whether they need this tool to err on the side of caution and request it.
6-Month Exclusion
Account locked for 6 months. Cannot be reversed before the period ends. All marketing communications halted.
1-Year Exclusion
A full year away from d baje. Account remains locked until the 12-month period has fully elapsed.
Permanent Exclusion
Permanent closure of your d baje account with no possibility of reactivation. This decision cannot be undone.
Once a self-exclusion is in place, d baje will take the following steps:
- Your account will be immediately locked and inaccessible.
- All active bonuses and pending promotional offers will be cancelled.
- All marketing communications — including email, SMS, and in-app notifications — will be permanently stopped for the duration of the exclusion.
- Any attempt to create a new d baje account using the same identity or contact details will be detected and rejected.
- Your account balance will be preserved. You may request a withdrawal of your remaining balance at any time during the exclusion period by contacting [email protected].
To request self-exclusion, email [email protected] with the subject line "Self-Exclusion Request", your full name, registered mobile number, and your chosen exclusion period. Our team will confirm activation within one hour, at any time of day or night.
Signs of Problem Gambling
Problem gambling rarely announces itself clearly. It typically develops gradually, and many players do not recognise it in themselves until it has already caused significant harm. The following signs may indicate that gambling has moved beyond entertainment and is becoming a problem:
- Spending more money on gambling than you originally planned
- Borrowing money or selling belongings to fund gambling
- Gambling with money set aside for essential expenses like rent or food
- Chasing losses — continuing to bet in an attempt to recover money already lost
- Feeling anxious or irritable when you cannot access funds to gamble
- Spending increasingly long periods gambling and finding it hard to stop
- Hiding gambling activity from family, friends, or colleagues
- Neglecting work, family responsibilities, or personal health because of gambling
- Feeling restless or unable to relax unless you are gambling
- Using gambling as a way to cope with stress, anxiety, depression, or boredom
If you recognise several of these signs in your own behaviour, it does not mean you are beyond help — it means you are in exactly the right place to take action. The sooner protective measures are put in place, the better the outcome. Please use the tools described on this page or contact our support team directly.
Self-Assessment Questions
The following questions are designed to help you reflect honestly on your relationship with gambling. There are no right or wrong answers — this is a private exercise for your own benefit. If you find yourself answering "yes" to three or more of these questions, we strongly encourage you to speak with our support team or consider activating a time-out or self-exclusion.
1 Have you ever spent more money gambling than you could comfortably afford to lose?
2 Have you ever lied to someone close to you about how much time or money you spend gambling?
3 Have you ever borrowed money, sold items, or used money meant for bills in order to gamble?
4 Do you feel restless, irritable, or anxious when you try to reduce or stop gambling?
5 Have you ever tried to win back money you had lost through further gambling — and found yourself losing even more?
6 Has gambling ever negatively affected your work, studies, family relationships, or personal health?
7 Do you find yourself thinking about gambling frequently when you are not playing?
8 Have you ever used gambling as a way to escape from problems, sadness, or difficult emotions?
Getting Help and Support
If gambling is causing you genuine distress — whether financial, emotional, or relational — please do not wait before seeking help. Reaching out is the most important step, and d baje makes it straightforward.
Contact d baje Support Directly: Our support team is available 24 hours a day, 7 days a week. They are trained to handle responsible gaming requests with sensitivity and without judgement. You can reach us at:
Email: [email protected]
Subject line: "Responsible Gaming Help"
Available 24/7 · Response within 30 minutes · BST (UTC+6)
When you contact us, our support team can immediately assist you with any of the following, without delay and without requiring you to navigate account menus yourself:
- Activating a deposit limit or reducing an existing one
- Placing your account on a time-out of any duration
- Processing a self-exclusion request (6 months, 1 year, or permanent)
- Withdrawing your remaining balance during an exclusion period
- Opting out of all marketing and promotional communications
- Providing written confirmation of any responsible gaming measure applied to your account
We also encourage players who feel they may have a gambling problem to seek independent professional support. While d baje does not operate or endorse specific third-party services, speaking with a trained counsellor or mental health professional can be an important complement to the account-level tools we provide. Many general mental health and financial counselling services in Bangladesh are available at low or no cost.
d baje regularly reviews player activity for indicators of problem gambling behaviour. Where our systems detect patterns that suggest a player may be at risk — such as extended sessions, repeated attempts to reverse a time-out, or rapidly escalating bet sizes — our support team may proactively reach out to check in and offer assistance. This is done in the spirit of care, not surveillance, and you are always free to decline any outreach.
We are proud of the responsible gaming infrastructure we have built for our players in Bangladesh and remain committed to improving it continuously. Your safety and wellbeing are not secondary to our business — they are fundamental to it.
Ready to Play Safely at d baje?
Set your limits, explore our games responsibly, and remember — entertainment is always the goal. Our support team is here any time you need us.